Joe Maring / Android Authority T-Mobile's T-Life app.
TL;DR T-Mobile Money’s migration into the T-Life app has caused delays, access problems, and other issues for customers.
Users report being locked out of accounts or left with negative balances, though many regain access after long waits.
The frustration is compounded as the switch coincided with payday and month-end payment dates.
T-Mobile’s plan to fold its Money service into the all-in-one T-Life app has officially kicked off, and the rollout hasn’t been plain sailing. Some customers say they’ve been locked out of accounts, missed paychecks, or spent hours on hold while waiting for help.
In an extensive Reddit thread, one frustrated poster claimed they had lost all access to their funds, only to update later that their account eventually transferred into T-Life after several hours. That pattern reflects much of the feedback that indicates most people are regaining access, but only after long delays and plenty of stress.
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The backlash comes just weeks after T-Mobile confirmed the move, promising that new account numbers and debit cards would roll out “to make sure there’s no disruption.” Instead, customers are reporting autopay failures and direct deposits not showing up. Some still haven’t received their replacement cards, while others say pending transactions left their old accounts with negative balances.
That’s left some in the thread threatening to walk away altogether. “They are losing customers by the drove today,” one long-time Money user wrote, while another declared the transition “the worst banking experience I’ve ever had.” A few commenters have even speculated about potential lawsuits if late fees or overdrafts start piling up.
T-Mobile needs to get involved or they're going to lose thousands of customers. T-Mobile user Eric
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