Social Security Administration Moving Public Communications to X

The Social Security Administration will no longer be communicating with the media and the public through press releases and “dear colleague” letters, as it shifts its public communication exclusively to X, sources tell WIRED. The news comes amid major staffing cuts at the agency. “We are no longer planning to issue press releases or those dear colleague letters to inform the media and public about programmatic and service changes,” said SSA regional commissioner Linda Kerr-Davis in a meeting with managers earlier this week. “Instead, the agency will be using X to communicate to the press and the public … so this will become our communication mechanism.” Previously, the agency used dear colleague letters to engage with advocacy groups and third-party organizations that help people access social security benefits. Recent letters covered everything from the agency’s new identity verification procedures to updates on the accuracy of SSA death records (“less than one-third of 1 percent ar ... Read full article.