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Fast Company Launches 'Pacesetters' Program Spotlighting AI-Driven Customer Experience Leaders

Fast Company introduced a new recognition initiative called Pacesetters, honoring executives who are advancing AI-powered customer experience innovation. The launch featured a panel discussion with leaders from Tata Consultancy Services, The Home Depot, and Stellantis, moderated by Mansueto Ventures CEO Stephanie Mehta. The conversation centered on using AI to reduce friction in customer interactions while maintaining trust.

Fast Company details methodology behind its 2026 Pacesetters executive list

Fast Company published an explanation of how it compiled its 2026 Pacesetters ranking, a list of 40 executives recognized for embedding generative AI, autonomous agents, and machine learning into their companies and customer experiences. The selections were made by a mix of internal editors and writers alongside external judges who evaluated candidates across multiple industries.

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