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Salesforce used AI to cut support load by 5% — but the real win was teaching bots to say ‘I’m sorry’

venturebeat.com Michael Nuñez 2025-07-22 02:00:00

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now Salesforce has crossed a significant threshold in the enterprise AI race, surpassing 1 million autonomous agent conversations on its help portal — a milestone that offers a rare glimpse into what it takes to deploy AI agents at massive scale and the surprising lessons learned along the way. The achievement, confirmed by company executives

Topics: agent ai data human salesforce

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Calm Down About the Area 51 Fire, People

futurism.com Unknown 2025-07-23 17:11:10

A large wildfire torched up this week near Nevada's mysterious Area 51 Air Force base — and naturally, the rumor mill is churning. As the Daily Mail reports, the blaze near the highly-classified base was sparked by the so-called Gothic Fire, a massive wildfire that broke out some 20 miles away from the base and has since burned through tens of thousands of acres of desert. EWU Crew, a livestream based in the nearby town of Rachel, Nevada that watches the Air Force base around the clock, captur

Topics: air area base force gothic

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Amazon cuts some jobs in cloud computing unit as layoffs continue

cnbc.com Annie Palmer 2025-07-23 22:10:10

Attendees walk through an exposition hall at AWS re:Invent, a conference hosted by Amazon Web Services, in Las Vegas on Dec. 3, 2024. Amazon is laying off some staffers in its cloud computing division, the company confirmed on Thursday. "After a thorough review of our organization, our priorities, and what we need to focus on going forward, we've made the difficult business decision to eliminate some roles across particular teams in AWS," Amazon spokesperson Brad Glasser said in a statement. "

Topics: amazon aws company said workforce

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Slack gets smarter: New AI tools summarize chats, explain jargon, and automate work

venturebeat.com Michael Nuñez 2025-07-24 14:00:00

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now Slack is rolling out an extensive array of artificial intelligence features that promise to eliminate routine tasks and turn the messaging platform into a central hub for enterprise productivity, marking owner Salesforce’s direct challenge to Microsoft’s workplace AI dominance. The announcements, set to roll out over the coming months, inc

Topics: ai data enterprise salesforce slack

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Police disrupt “Diskstation” ransomware gang attacking NAS devices

bleepingcomputer.com Unknown 2025-07-28 14:53:08

An international law enforcement action dismantled a Romanian ransomware gang known as 'Diskstation,' which encrypted the systems of several companies in the Lombardy region, paralyzing their businesses. The law enforcement operation codenamed 'Operation Elicius' was coordinated by Europol and also involved police forces in France and Romania. Diskstation is a ransomware operation that targets Synology Network-Attached Storage (NAS) devices, which are commonly used by companies for centralized

Topics: access diskstation enforcement security systems

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Rian Johnson Aimed to Make the ‘Empire Strikes Back’ of the ‘Star Wars’ Sequels

gizmodo.com Cheryl Eddy 2025-07-29 22:45:45

When talking about his time in Star Wars, Rian Johnson often says that he’d like to return to that world one day, at least once he stops making murder-mystery movies and TV shows. But while fans continue to hope he’ll make that once-planned trilogy one day, others can’t quite get past the seeming disappointments contained in his franchise entry, The Last Jedi. In a new interview, Johnson recalls what he was told when he came aboard the Lucasfilm project. Speaking to Rolling Stone, Johnson addre

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Data brokers are selling flight information to CBP and ICE

news.ycombinator.com Paige Collings 2025-07-30 12:02:36

For many years, data brokers have existed in the shadows, exploiting gaps in privacy laws to harvest our information—all for their own profit. They sell our precise movements without our knowledge or meaningful consent to a variety of private and state actors, including law enforcement agencies. And they show no sign of stopping. This incentivizes other bad actors. If companies collect any kind of personal data and want to make a quick buck, there’s a data broker willing to buy it and sell it t

Topics: airlines arc data enforcement information

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M&S confirms social engineering led to massive ransomware attack

bleepingcomputer.com Unknown 2025-08-08 06:39:53

M&S confirmed today that the retail outlet's network was initially breached in a "sophisticated impersonation attack" that ultimately led to a DragonForce ransomware attack. M&S chairman Archie Norman revealed this in a hearing with the UK Parliament's Business and Trade Sub-Committee on Economic Security regarding the recent attacks on the retail sector in the country. While Norman did not go into details, he stated that the threat actors impersonated one of the 50,000 people working with the

Topics: actors attack dragonforce ransomware threat

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Amazon offers four more free games for Prime Day, including Marvel’s Midnight Suns

engadget.com Unknown 2025-08-09 21:37:08

Engadget has been testing and reviewing consumer tech since 2004. Our stories may include affiliate links; if you buy something through a link, we may earn a commission. Read more about how we evaluate products . The 2025 edition of Prime Day is upon us and, as expected, Amazon is offering Prime members an extra batch of games at no additional cost. Four more PC titles are now available to Prime Gaming subscribers, namely Star Wars Jedi Knight: Dark Forces II, Amnesia: The Dark Descent, Marvel’

Topics: dark forces games ii prime

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A million customer conversations with AI agents yielded this surprising lesson

zdnet.com Vala Afshar 2025-08-10 00:00:13

Mykyta Atamanchuk/Getty Images Salesforce has had over one million AI agent-customer conversations. The company launched AI agents on its Salesforce Help site in October 2024, a full-screen experience that makes getting support simpler and more intuitive. With more than 60 million visits each year, Salesforce Help offers a wide range of product content through organized directories, search, and direct support. Having handled a million support requests since the launch of AI agents, Salesforce

Topics: agents ai customer data salesforce

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I Found Out Ring and Nextdoor's Rules on Posting About ICE Raids, Police and More

cnet.com See Full Bio 2025-08-11 19:00:00

In a surprise trend of the year, a growing number of communities are using apps like Ring Neighbors and Nextdoor to discuss and track ICE immigration raids. These security apps and associated security cams and video doorbells weren't exactly intended to follow federal agents, but it's proven to be a popular effort in areas like California. While law enforcement retains the ability to request home security videos with a warrant, they aren't used to being on the receiving end of this technology.

Topics: enforcement like neighbors posts ring

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AI job predictions become corporate America’s newest competitive sport

techcrunch.com Connie Loizos 2025-08-16 14:30:18

In Brief In late May, Anthropic CEO Dario Amodei appeared to kick open the door on a sensitive topic, warning that half of entry-level jobs could vanish within five years because of AI and push U.S. unemployment up to 20%. But Amodei is far from alone in sharing aloud that he foresees a workforce bloodbath. A new WSJ story highlights how other CEOs are also issuing dire predictions about AI’s job impact, turning employment doom into something of a competitive sport. Several of these prediction

Topics: ai amodei coming growing workforce

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White House condemnation sends ICEBlock to the top of the App Store charts

9to5mac.com Ben Lovejoy 2025-08-18 23:49:10

White House condemnation of a free app has drawn substantial attention to it, helping ICEBlock become the most popular social networking app in the App Store, beating out apps like X and Instagram. ICEBlock alerts people to sightings of Immigration and Customs Enforcement (ICE) agents in their area, following a major immigration crackdown by the White House … While the ICE operation is supposed to target illegal immigrants, there have been multiple examples of legal residents and even US citiz

Topics: app enforcement ice iceblock users

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I Asked Ring Home Security and Nextdoor About Tracking Ice Raids With Their Tech: Is It Legal?

cnet.com See Full Bio 2025-08-20 21:00:00

2025 has seen a growing home security practice unheard of a few short months ago: Neighborhoods are using their security cameras and doorbells to track police activity in their area, like ICE raids in California, and share the information via apps like Ring Neighbors. Law enforcement, which has grown accustomed to requesting home security videos for its own purposes, does not appear to be a fan of it used against their activities. Security companies walk a tightrope while deciding what to allow

Topics: enforcement like neighbors posts ring

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Your Slack app is getting a big upgrade - here's how to try the new AI features

zdnet.com Jack Wallen 2025-08-23 07:15:12

Elyse Betters Picaro / ZDNET Slack users will see new features appear on the app and service, no matter which plan you use. Some of the more exciting features will be added to paid plans only, but it doesn't matter which paid plan you choose, because there are some exciting new additions coming. Also: 6 Slack tips I swear by to turn a chaotic workspace into a well-oiled machine Let's start with what's coming to the free plan first. What's new to the free plan? The big addition to the free p

Topics: ai new plan salesforce slack

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ICE Rolls Facial Recognition Tools Out to Officers' Phones

wired.com Lily Hay Newman 2025-08-23 06:30:00

WIRED published a shocking investigation this week based on records, including audio recordings, of hundreds of emergency calls from United States Immigration and Customs Enforcement (ICE) detention centers. The calls—which include reports of incidents of staff sexual assaults, suicide attempts, and head injuries—indicate a system inundated by life-threatening incidents, delayed treatment, and overcrowding. In a 6-3 decision on Friday, the US Supreme Court upheld a Texas porn ID law, finding th

Topics: cybercriminal cybersecurity enforcement group week

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Reinforcement learning, explained with a minimum of math and jargon

news.ycombinator.com Timothy B. Lee 2025-08-20 06:29:59

It’s Agent Week at Understanding AI! This week I’m going to publish a series of articles explaining the most important AI trend of 2025: agents! Today is a deep dive into reinforcement learning, the training technique that made agentic models like Claude 3.5 Sonnet and o3 possible. Today’s article is available for free, but some articles in the series—including tomorrow’s article on MCP and tool use—will be for paying subscribers only. I’m offering a 20 percent discount on annual subscriptions

Topics: learning model reinforcement ross training

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Android phones could soon warn you of “Stingrays” snooping on your communications

arstechnica.com Unknown 2025-08-23 22:00:50

Smartphones contain a treasure trove of personal data, which makes them a worthwhile target for hackers. However, law enforcement is not above snooping on cell phones, and their tactics are usually much harder to detect. Cell site simulators, often called Stingrays, can trick your phone into revealing private communications, but a change in Android 16 could allow phones to detect this spying. Law enforcement organizations have massively expanded the use of Stingray devices because almost every

Topics: cell enforcement law phone phones

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AI is doing up to 50% of the work at Salesforce, CEO Marc Benioff says

cnbc.com Samantha Subin 2025-08-26 18:46:51

Marc Benioff, Chairman & CEO of Salesforce, speaking on CNBC's Squawk Box outside the World Economic Forum in Davos, Switzerland on Jan. 22nd, 2025. Salesforce is accelerating its use of artificial intelligence in automating workloads, according to CEO Marc Benioff. "All of us have to get our head around this idea that AI could do things, that before, we were doing, and we can move on to do higher-value work," he said in an interview with Bloomberg, noting that the technology currently account

Topics: ai benioff ceo marc salesforce

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AI is doing 30%-50% of the work at Salesforce, CEO Marc Benioff says

cnbc.com Samantha Subin 2025-08-27 10:57:38

Marc Benioff, Chairman & CEO of Salesforce, speaking on CNBC's Squawk Box outside the World Economic Forum in Davos, Switzerland on Jan. 22nd, 2025. Salesforce is accelerating its use of artificial intelligence in automating workloads, according to CEO Marc Benioff. "All of us have to get our head around this idea that AI could do things, that before, we were doing, and we can move on to do higher value work," he said in an interview with Bloomberg's Emily Chang, noting that the technology cur

Topics: ai benioff ceo marc salesforce

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Slack's big AI upgrade is here - here's who can try the new features

zdnet.com Jack Wallen 2025-08-29 10:40:23

Elyse Betters Picaro / ZDNET Slack users will see new features appear on the app and service, no matter which plan you use. Some of the more exciting features will be added to paid plans only, but it doesn't matter which paid plan you choose, because there are some exciting new additions coming. Also: 6 Slack tips I swear by to turn a chaotic workspace into a well-oiled machine Let's start with what's coming to the free plan first. What's new to the free plan? The big addition to the free p

Topics: ai new plan salesforce slack

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Bumble to lay off 30% of its workforce

techcrunch.com Aisha Malik 2025-08-29 14:17:09

Dating app Bumble announced on Wednesday that it’s laying off 30% of its workforce, impacting around 240 positions. The company said in a securities filing that the cuts are part of its plans to realign its “operating structure to optimize execution on its strategic priorities.” Bumble anticipates saving $40 million per year as a result of the workforce reduction and plans to reinvest most of this money into product and technology development. The company said it will incur approximately $13 m

Topics: bumble million ventures workforce year

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The Bank Secrecy Act is failing everyone. It’s time to rethink financial surveillance.

technologyreview.com Katie Haun 2025-08-30 05:55:31

The US is on the brink of enacting rules for digital assets, with growing bipartisan momentum to modernize our financial system. But amid all the talk about innovation and global competitiveness, one issue has been glaringly absent: financial privacy. As we build the digital infrastructure of the 21st century, we need to talk about not just what’s possible but what’s acceptable. That means confronting the expanding surveillance powers quietly embedded in our financial system, which today can tra

Topics: bsa enforcement financial law surveillance

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75 million deepfakes blocked: Persona leads the corporate fight against hiring fraud

venturebeat.com Michael Nuñez 2025-09-01 02:00:00

Join the event trusted by enterprise leaders for nearly two decades. VB Transform brings together the people building real enterprise AI strategy. Learn more As remote work has become the norm, a shadowy threat has emerged in corporate hiring departments: sophisticated AI-powered fake candidates who can pass video interviews, submit convincing resumes, and even fool human resources professionals into offering them jobs. Now, companies are racing to deploy advanced identity verification technol

Topics: ai identity song verification workforce

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Salesforce launches Agentforce 3 with AI agent observability and MCP support

venturebeat.com Michael Nuñez 2025-09-02 02:03:09

Join the event trusted by enterprise leaders for nearly two decades. VB Transform brings together the people building real enterprise AI strategy. Learn more Salesforce rolled out sweeping enhancements to its AI agent platform Monday, addressing the biggest hurdles enterprises face when deploying digital workers at scale: knowing what those agents are actually doing and ensuring they can work securely across corporate systems. The company’s Agentforce 3 release introduces a comprehensive “Comm

Topics: agent agents ai enterprise salesforce

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Salesforce hikes Slack prices, adds AI tools for all paid users

techspot.com Alfonso Maruccia 2025-09-09 06:24:00

What the Bot: Salesforce has decided to increase prices for certain paid Slack plans. The company is attempting to justify the change by stating that all customers will now have access to more AI features. And if you don't want or need AI, well, you'll likely end up paying more anyway. According to a recent announcement from Salesforce, Slack customers will now have to pay more but will receive new AI-based features in return. Paid plans for the service will cost a few dollars more per user, me

Topics: ai customers plans salesforce user

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AI will shrink Amazon's workforce in the coming years, CEO Jassy says

news.ycombinator.com Annie Palmer 2025-09-11 06:24:18

Amazon CEO Andy Jassy speaks during a keynote address at AWS re:Invent 2024, a conference hosted by Amazon Web Services, at The Venetian Las Vegas on December 3, 2024 in Las Vegas, Nevada. Amazon CEO Andy Jassy said Tuesday that the company's corporate workforce will shrink in the coming years as it adopts more generative artificial intelligence tools and agents. "We will need fewer people doing some of the jobs that are being done today, and more people doing other types of jobs," Jassy said

Topics: amazon employees jassy time workforce

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AI will shrink Amazon's workforce in the coming years, CEO Jassy says

cnbc.com Annie Palmer 2025-09-11 14:44:20

Amazon CEO Andy Jassy speaks during a keynote address at AWS re:Invent 2024, a conference hosted by Amazon Web Services, at The Venetian Las Vegas on December 3, 2024 in Las Vegas, Nevada. Amazon CEO Andy Jassy said Tuesday that the company's corporate workforce will shrink in the coming years as it adopts more generative artificial intelligence tools and agents. "We will need fewer people doing some of the jobs that are being done today, and more people doing other types of jobs," Jassy said

Topics: amazon employees jassy time workforce

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A comprehensive list of 2025 tech layoffs

techcrunch.com Cody Corrall 2025-09-14 03:48:36

The tech layoff wave is still kicking in 2025. Last year saw more than 150,000 job cuts across 549 companies, according to independent layoffs tracker Layoffs.fyi. So far this year, more than 22,000 workers have been the victim of reductions across the tech industry, with a staggering 16,084 cuts taking place in February alone. We’re tracking layoffs in the tech industry in 2025 so you can see the trajectory of the cutbacks and understand the impact on innovation across all types of companies.

Topics: company cut employees startup workforce

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Salesforce study finds LLM agents flunk CRM and confidentiality tests

news.ycombinator.com Lindsay Clark 2025-09-14 13:59:18

A new benchmark developed by academics shows that LLM-based AI agents perform below par on standard CRM tests and fail to understand the need for customer confidentiality. A team led by Kung-Hsiang Huang, a Salesforce AI researcher, showed that using a new benchmark relying on synthetic data, LLM agents achieve around a 58 percent success rate on tasks that can be completed in a single step without needing follow-up actions or more information. Using the benchmark tool CRMArena-Pro, the team a

Topics: agents ai data llm salesforce

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Latest Tech News

Salesforce used AI to cut support load by 5% — but the real win was teaching bots to say ‘I’m sorry’

Calm Down About the Area 51 Fire, People

Amazon cuts some jobs in cloud computing unit as layoffs continue

Slack gets smarter: New AI tools summarize chats, explain jargon, and automate work

Police disrupt “Diskstation” ransomware gang attacking NAS devices

Rian Johnson Aimed to Make the ‘Empire Strikes Back’ of the ‘Star Wars’ Sequels

Data brokers are selling flight information to CBP and ICE

M&S confirms social engineering led to massive ransomware attack

Amazon offers four more free games for Prime Day, including Marvel’s Midnight Suns

A million customer conversations with AI agents yielded this surprising lesson

I Found Out Ring and Nextdoor's Rules on Posting About ICE Raids, Police and More

AI job predictions become corporate America’s newest competitive sport

White House condemnation sends ICEBlock to the top of the App Store charts

I Asked Ring Home Security and Nextdoor About Tracking Ice Raids With Their Tech: Is It Legal?

Your Slack app is getting a big upgrade - here's how to try the new AI features

ICE Rolls Facial Recognition Tools Out to Officers' Phones

Reinforcement learning, explained with a minimum of math and jargon

Android phones could soon warn you of “Stingrays” snooping on your communications

AI is doing up to 50% of the work at Salesforce, CEO Marc Benioff says

AI is doing 30%-50% of the work at Salesforce, CEO Marc Benioff says

Slack's big AI upgrade is here - here's who can try the new features

Bumble to lay off 30% of its workforce

The Bank Secrecy Act is failing everyone. It’s time to rethink financial surveillance.

75 million deepfakes blocked: Persona leads the corporate fight against hiring fraud

Salesforce launches Agentforce 3 with AI agent observability and MCP support

Salesforce hikes Slack prices, adds AI tools for all paid users

AI will shrink Amazon's workforce in the coming years, CEO Jassy says

AI will shrink Amazon's workforce in the coming years, CEO Jassy says

A comprehensive list of 2025 tech layoffs

Salesforce study finds LLM agents flunk CRM and confidentiality tests

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