Meta pulls human-backed calling feature from Muse AI after racist remark, privacy concerns

Meta tested a feature letting human contractors handle phone calls made on behalf of its Muse AI assistant, rolling it out to half its employees last week. Staff raised privacy concerns about sensitive data reaching call-center workers, and one contractor made a racist remark during a call negotiating an employee's bill. Meta has paused the human concierge feature, apologized to the affected employee, and barred the contractor from further work on its projects.