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Hertz' AI System That Scans for "Damage" on Rental Cars Is Turning Into an Epic Disaster

futurism.com Unknown 2025-12-20 15:17:19

Back in April, the rental car company Hertz announced that it would be using UVeye, an AI damage scanning hardward and software system from a former defense contractor of the same name, to check its cars for damage after they were returned. It didn't take long for problems to arise. As our sister site The Drive reported last month, customers soon started complaining that Hertz was charging them hundreds of dollars for minor cosmetic scuffs that would have been shrugged off by a human employee,

Topics: ai car damage hertz uveye
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Hertz Deploys AI Scanner That's Charging Hundreds of Dollars for Tiny Scratches on Rental Cars

futurism.com Unknown 2026-01-18 12:00:44

Car rental giant Hertz is facing some blowback as customers report that its "AI-powered" vehicle scanner charges them hundreds of dollars for tiny cosmetic dings. Earlier this summer, a Hertz customer in Atlanta was charged a jaw-dropping $440 for an inch-long bit of curb rash — a cosmetic scuff — on the wheel of his rental, as our sister site The Drive first reported. Out of that, $190 was earmarked for "processing" and "administrative" fees, which were automatically calculated by the rental c

Topics: ai customers hertz rental uveye
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What Happens When Hertz's AI Scanner Finds Damage on Your Rental

news.ycombinator.com Adam Ismail 2026-02-15 06:03:44

Get The Drive’s daily newsletter The latest car news, reviews, and features. Email address Sign Up Thank you! Terms of Service & Privacy Policy. Back in April, we reported on how Hertz was planning to employ artificial intelligence to scan vehicles before and after renters use them, to check for damages and issue associated charges. The AI system has been live now for a few months at select locations around the country, and one customer of Hertz-owned Thrifty reached out to The Drive to share h

Topics: damage fee hertz patrick uveye
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