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ZDNET's key takeaways
AI interviewers could bring companies higher-quality matches.
Job offers increased by 12% and retention by 17% with AI interviews.
However, an AI interviewer's ROI depends on the market it's deployed in.
AI could interview you for your next job, and it might conduct the interview better than a human. That's the latest news from the University of Chicago's Booth School of Business, which conducted a study of 67,000 job interviews to understand the role of AI in the hiring process.
AI-led interviews increased job offers by 12%, job starts by 18%, and 30-day retention by 17%, the study found.
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The study took place in the Philippines and employed an AI agent to conduct interviews for customer service representative jobs. Once a job applicant received a request for an interview, they were either assigned a human interviewer, an AI interviewer, or a choice of either. When given the choice, 78% of applicants preferred to be interviewed by AI.
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