Duolingo CEO backtracks on AI push, says human workers still needed

What just happened? Another company has learned that going all-in on AI at the expense of human workers might save money, but the backlash from users can outweigh the financial benefits. Language-learning app Duolingo, whose CEO recently said AI would replace contract workers, has reversed course, stating that the company would "continue to hire" humans and support employees. At the end of April, Duolingo CEO Luis von Ahn announced plans for the firm to become yet another "AI-first" company, meaning more of the technology being integrated into the platform and the eventual elimination of contract workers. Von Ahn said Duolingo would "gradually stop using contractors to do work AI can handle." He added that proficiency with the technology would become part of workers' annual reviews, and new employees would only be hired "if a team cannot automate more of their work." The CEO doubled down on his AI praise on the No Priors podcast a week later. He said AI would transform schools as we ... Read full article.