Elyse Betters Picaro / ZDNET
Follow ZDNET: Add us as a preferred source on Google.
ZDNET's key takeaways
Most ChatGPT use is non-work, focused on writing tasks.
Claude is used more for automation, especially coding.
AI adoption is uneven, with wealthier regions benefiting first.
Two of the biggest AI companies have revealed how people use their models.
Also: The best AI chatbots of 2025
OpenAI released a research paper analyzing millions of ChatGPT conversations, while Anthropic published its third Economic Index report on Claude usage. Both have plenty of charts and stats, but also a few interesting details about who's using AI and why. Together, they provide a fascinating look at how AI is creeping into our work, school, and everyday life.
(Disclosure: Ziff Davis, ZDNET's parent company, filed an April 2025 lawsuit against OpenAI, alleging it infringed Ziff Davis copyrights in training and operating its AI systems.)
... continue reading