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Apple’s footprint in the enterprise has steadily expanded, but healthcare is where the impact can feel the most personal. At Emory Healthcare, Apple devices are now the foundation of care delivery. Emory Hillandale is the nation’s first hospital fully powered by Apple products, with Macs, iPads, iPhones, and Apple Watches deployed throughout the hospital to run Epic Hyperspace and support patient care. One of the most important aspects of this rollout is that Epic is now a native macOS app.
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About Apple @ Work: Bradley Chambers managed an enterprise IT network from 2009 to 2021. Through his experience deploying and managing firewalls, switches, a device management system, enterprise grade Wi-Fi, 1000s of Macs, and 1000s of iPads, Bradley will highlight ways in which Apple IT managers deploy Apple devices, build networks to support them, train users, stories from the trenches of IT management, and ways Apple could improve its products for IT departments.
Epic challenges the trend of SaaS web apps
Epic Systems has long been the backbone of electronic medical records in the United States, but it has historically lived in a Windows environment. If you talk to people in healthcare, you know all about Epic. You also know all about the “dance” people have to use with Citrix environments for legacy access. That has now changed with Epic as a native macOS app. At Emory Healthcare, clinicians can use Macs to access Epic directly, bringing a familiar Apple experience to an application that is central to patient care. This change not only simplifies IT deployment but also gives healthcare teams flexibility in how they deliver care across the Apple ecosystem. Having a properly designed and native macOS app that leads to a better user experience is a hill I am willing to die on.
Health systems are also seeing financial benefits with Epic on Mac. Running Hyperspace directly on macOS avoids the licensing and server costs that come with hosting Epic in Windows environments. For hospitals operating on tight budgets, lowering those costs while improving usability is a significant advantage.
Apple Watch and iPhone in care delivery
Emory is also rolling out Apple Watch and iPhone for clinicians, extending access to alerts, secure communication, and patient charts to the devices they carry every day. Extending corporate tools to iPhone and Apple Watch means that teams can act on information without needing to be tied to a workstation. From lab results to urgent messages, the critical details can reach health care professionals wherever they are in the hospital. I can really see the benefit here as doctors roam from room to room visiting patients. If they are waiting on key lab results, they can read them from their Apple Watch and quickly respond with next steps. This really creates a portable computer on your wrist environment. Along with Macs at nursing stations, iPads at registration and at the bedside, and wall mounted iPads outside rooms that show safety information such as allergies and fall risks, Apple’s hardware is embedded in every part of care delivery at Emory.
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