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ZDNET's key takeaways
AI Experience aggregates businesses' AI tools in a single UI.
The new platform comes with "Voice Agents" and "Web Agents."
Broadly, companies are selling AI management tools to businesses.
On Tuesday, software company ServiceNow announced the launch of its new AI Experience platform, designed to make businesses' myriad internal AI tools accessible through a single and intuitive user interface.
Also: AI agents are transforming the healthcare and life sciences industry
The picture the company paints of the modern office worker is someone who's juggling a growing number of AI systems -- as more get added, it becomes increasingly difficult to manage them all. Instead, ServiceNow is offering to help by telling those workers to simply drop the juggling act and let their own AI software pick up where they left off.
"AI Experience from ServiceNow is addressing one of the biggest challenges enterprises face today: fragmented, clunky user experiences that slow down work," Amy Lokey, the company's Executive Vice President and Chief Experience Officer, said in a statement. "By creating a unified, contextual, and intuitive AI Experience for the enterprise, we're putting AI into the flow of work."
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