ChatGPT's support bot hallucinates a feature that doesn't exist in the app. Screenshot by Tiernan Ray/ZDNET
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ZDNET's key takeaways
The ChatGPT app's support bot hallucinates the program's features.
OpenAI currently has no in-app bug reporting, a serious omission.
Recent chats show the support bot has gotten more knowledgeable.
One of the early successes companies have cited in implementing artificial intelligence in the enterprise is in customer-facing tasks such as customer support.
If OpenAI's own automated customer support is the future, customers are in for a rough time.
Also: How to use ChatGPT: A beginner's guide to the most popular AI chatbot
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