Tech News
← Back to articles

AT&T users are about to get a potentially life-saving feature on their phones. Here's what it is

read original related products more articles

SOPA Images / Contributor / Getty

If you're an AT&T Wireless customer, you're about to receive a potentially life-saving feature on your phone.

The company announced several upgrades to its Next Generation 9-1-1 ESInet emergency communications platform this week, with the most important one coming to your phone. Later this year, AT&T customers will be able to send picture and video messages to 9-1-1.

Also: You should use these 10 personal safety features on your Pixel phone (before it's too late)

Many jurisdictions allow users to text 9-1-1, and some areas support the ability to text photos or videos, yet it can be complex. AT&T says the new feature will allow users to send picture and video messages "just as effortlessly as they text family and friends."

There is a small caveat: users will only be able to text 9-1-1 if the system utilizes AT&T's ESInet. I didn't see a list of the systems that use this setup, so I've reached out to AT&T to see if the information is available.

Also: Updating to Android 16 gives you 2 useful security features - but you need to enable them

Apple devices have a similar capability to share live video during an Emergency SOS call.

What is AT&T ESInet?

AT&T introduced its ESInet Next-Gen 9-1-1 emergency communications platform in 2018 as a replacement for traditional analog connections.

... continue reading