I really like Surfshark VPN. Like I said in my full Surfshark review, it's the fastest VPN on the market, with download speeds that beat all the other best VPNs. It also gives you universal split tunneling, multi-hop with customizable endpoints and unlimited simultaneous connections.
Surfshark does have its flaws, though. The apps hang up on error messages a bit too often and features sometimes turn on when you don't need them. If anything about Surfshark is annoying you enough that you're ready to switch, here's how you can cancel your subscription, get a refund and (if you want) delete your account altogether.
How to cancel auto-renewal on Surfshark
To cancel Surfshark, all you need to do is stop your subscription from automatically renewing. After you cancel auto-renewal, you can keep using Surfshark for the rest of the period you paid for (unless you get the refund or delete your account entirely). Assuming you bought your subscription through the Surfshark website, follow these steps to cancel.
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Go to Surfshark.com. At the top-right of the screen, click My account. Enter your username and password, then log in. You'll be taken to your account dashboard at my.surfshark.com. At the top-right of the screen, click your account email address. Click on Subscription in the drop-down menu. Click the Payments tab under the words "Your subscription." Scroll down to the "Subscription details" section. Next to your Surfshark subscription, click on Cancel auto-renewal.
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That's all there is to it. Remember that unless it's been 30 days or less since you subscribed, you won't be able to get a refund, and Surfshark doesn't offer prorating for unused time. Additionally, you can always cancel Surfshark by simply opening a live-chat window and asking the support team to do it for you — just be warned that you'll probably be asked to reconsider several times first.
If you subscribed through an app store, the cancellation process is different. You'll have to stop your auto-renewal through the platform where you first bought the subscription. In this section, I'll cover how to cancel through the desktop versions of each app store, since requests submitted there are more likely to work. Just note that you can do the same thing by going to the subscriptions section of your profile on the appropriate mobile app store.
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