Norton Security has some reliable products, but its VPN isn't one of them. In my Norton VPN review, I argued that it's only really worthwhile if you can get a discount on it as part of a Norton 360 package — and even in that case, you should only use it for non-sensitive activities due to some holes in Norton's comprehensive privacy policy.
That's a lot of conditions, so I'd understand if you're here because you've decided Norton VPN isn't for you. Read on to learn your options for cancelling this VPN, getting a refund and replacing it with a better provider.
How to turn off Norton VPN auto-renewal
The simplest way to cancel Norton VPN is to stop your subscription from automatically renewing. That way, you'll have until your plan expires to look for a new VPN. Note that the steps below are the same no matter how you got Norton VPN, whether on its own or as part of Norton 360 — though they only apply if you subscribed through the Norton website, not an app store.
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Sign into your account at my.norton.com. You'll be taken to your account dashboard with your subscriptions tab visible. If it's not, click on My Subscriptions. On your subscriptions hub, find the plan you get Norton VPN through. Click the words Manage Renewal or Cancel Subscription Renewal. In the window that appears, click Unsubscribe. Select a reason for cancellation (no need to be truthful) and click Next. At this point, you'll have to wade through several pleas for you to stay. Stand firm and keep clicking through until you can click No thanks, cancel my subscription. Continue clicking Next until you see a confirmation that auto-renewal has been turned off. Wait 24 hours for the change to take effect.
Sam Chapman for Engadget
If you change your mind after turning auto-renewal off, you can turn it back on again anytime before the subscription expires. For those who bought through an app store, there's no way to turn off auto-renewal; you can only cancel the subscription altogether. See the end of the next section to learn how to do that.
How to cancel Norton VPN and get a refund
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