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A new survey of enterprise use of artificial intelligence released Thursday by the Boston Consulting Group shows the technology has stalled in its deployment, and the most-hyped new area, "agents," has seen low adoption within companies so far.
The obstacles to greater AI usage are primarily a lack of training, limited access to tools, and insufficient encouragement from management, the group states. These obstacles are raising concerns about job loss and lack of oversight, the Boston Consulting Group found.
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"AI is now part of our daily work life -- but frontline employees have hit an adoption ceiling," according to the report, "Momentum Builds, But Gaps Remain," based on a survey of 10,635 employees at companies around the world from May 13 through June 4.
The study included employees at companies with more than $5 billion in revenue, as well as at those with less than $500 million, so it was not limited to large enterprises.
The survey covered three classes of employees: so-called frontline workers, managers, and "leaders" in organizations.
Use of AI is "strong" overall, the survey finds, with 72% of workers using the technology regularly, defined as "several times a week or daily."
Boston Consulting Group
AI usage has hit a wall among frontline workers
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