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Daily AI usage for desk workers has grown by 233% since the beginning of the year, according to Salesforce's latest Slack Workforce Index based on a survey of 5,000 desk workers globally. AI now helps to create a competitive advantage by providing 64% more productivity and 81% more job satisfaction for those who use AI versus colleagues who don't.
And the benefits of AI go far beyond task automation. Since November 2024, AI adoption among workers has risen 50%, with 60% of workers now using AI. The use of AI is now a daily habit. Adoption of digital labor is also on the rise, with 40% of workers having worked with an agent, and 23% of them have offloaded tasks to agents to complete on their behalf.
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Welcome to the age of hybrid work and the autonomous enterprise, where businesses will augment the human workforce with AI agents, according to research from technology specialist MuleSoft. Further validating the rise in desk workers' use of AI, the top seven trends that Mulesoft suggests are shaping digital transformation in 2025 include three centered around the adoption of AI agents.
House of AI agents: The autonomous enterprise built on a "house of agents" will take hold, as organizations augment the human workforce with AI, freeing them to focus on more valuable work. Mature agentics: Autonomous AI agents will become a critical building block for the modern digital enterprise as AI strategies reach a new level of maturity. Multi-agent architectures: These technologies will demand built-in governance guardrails to mitigate security and privacy risks without impacting user productivity.
Recent research from 200 global chief human resources officers (CHROs) also shows that AI agent deployments will grow 327% during the next two years. HR chiefs recognize the transformative power of agents. Organizations must focus on strategy, skills, and teamwork to create successful hybrid workplaces.
CHROs plan to expand their digital labor in the next two years, investing in AI agents to increase productivity, according to the latest Salesforce global research. This widespread integration of agents is expected to yield a 30% gain in overall productivity, underscoring the compelling business case for embracing AI in operational processes. This projected integration of AI agents is expected to drive considerable changes in workforce skill sets and the overall structural design of businesses.
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Regarding structure, CHROs foresee a significant need to redeploy nearly a quarter of their global workforce (24%) to accommodate new roles and responsibilities due to implementing digital labor. This trend highlights the proactive measures HR leaders must take to adapt to this evolving landscape.
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