Samsung
While Samsung TV Plus might not have the appeal of streaming services like Netflix or Hulu, it is a completely free option included with all modern Samsung TVs and also available for Samsung phone and tablet owners. There are more than 400 live channels and thousands of movies and shows on demand, including a sizable library of K-Content.
You might be surprised by how strong the catalog is for a free service. If you already use it, you will find plenty to watch. When it stops working, however, things can go wrong for several reasons ranging from server outages to local app issues. Here are some of the most common problems and their possible fixes.
Is Samsung TV Plus down? If Samsung TV Plus is not working, first check whether the problem is on Samsung’s end. While it does not happen often, streaming services sometimes go down for reasons beyond your control. Sites such as Down Detector are helpful for this, but unfortunately, Samsung TV Plus is not currently supported there.
Instead, try testing the app on multiple devices or networks. If it fails on all of them, the issue is likely either with your network or with Samsung’s servers. If other apps are also having problems, the cause is probably local.
Is your internet working? If your connection is down, Samsung TV Plus will not function. Take the following steps to make sure your internet or your ISP is not the issue: Start by ensuring you can browse and view other sites or services without issue. If Netflix or YouTube works, your local connection is fine. Run a speed test to confirm your connection speed. Samsung TV Plus does not include its own test tool, so use Ookla or Google’s built-in speed test instead. Samsung recommends a minimum of 4 Mbps for SD, 6 Mbps for HD, and 25 Mbps for 4K. If you are using Wi-Fi, verify that your ISP is not experiencing an outage. If you have no connection at all, call your provider.
If Netflix or YouTube works, your local connection is fine. Run a speed test to confirm your connection speed. Samsung TV Plus does not include its own test tool, so use Ookla or Google’s built-in speed test instead. Samsung recommends a minimum of 4 Mbps for SD, 6 Mbps for HD, and 25 Mbps for 4K. If you are using Wi-Fi, verify that your ISP is not experiencing an outage. If you have no connection at all, call your provider. On a Wi-Fi connection? Make sure your ISP is working too. If you don’t have any internet access you might have to directly call your provider to find out if there’s an issue on their end.
If you don’t have any internet access you might have to directly call your provider to find out if there’s an issue on their end. Not the problem? Next, you’ll want to try restarting the router. Sometimes software issues can cause the router to misbehave and this can often be an easy fix. If you are willing to put in the extra effort, you can also do a full reset of your router to ensure it’s back to its factory state. This will ensure there are no issues with the hardware itself.
Sometimes software issues can cause the router to misbehave and this can often be an easy fix. If you are willing to put in the extra effort, you can also do a full reset of your router to ensure it’s back to its factory state. This will ensure there are no issues with the hardware itself. Don’t have Wi-Fi? Ensure your mobile data is on. For Android, you can do this by going to Settings > Network & Internet > SIMs and then select your Primary SIM. Then you’ll see a switch labeled Mobile Data. Toggle it on if it isn’t already.
Close and reopen Samsung TV Plus If the internet is fine and the service is online, the problem might be with your device or the app itself. Try closing and reopening the app or browser.
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