Ryan Haines / Android Authority
TL;DR Pixel 10 Pro users continue to report jerky video when using the telephoto camera, specifically while panning.
Google Support claims the issue is fixed, but users continue to complain that the EIS bug persists.
As a workaround, you can temporarily fix the stutter by disabling “Video stabilization” in the Pixel Camera settings.
We’ve previously covered the Pixel 10 Pro’s jerky zoom videos and how users had to settle for workarounds to get usable video recordings despite paying over $1,000 for a top-tier flagship. The issue has affected users for months, and while customer support has claimed to some users that the problem has been “fixed,” users claim that it still persists. So we want to ask you: Are you still facing issues when recording video with the Pixel 10 Pro’s telephoto zoom?
Does your Pixel 10 Pro/XL record jerky videos with its telephoto zoom camera? 21 votes Yes, my Pixel 10 Pro still records jerky videos with its telephoto zoom camera. 38 % It used to, but the issue has been fixed with recent updates. 5 % No, my Pixel 10 Pro never faced any video recording issues with its telephoto zoom camera. 14 % I don't own a Pixel 10 Pro. 43 %
Reddit user No_Particular7571 had previously spotted that their new Pixel 10 Pro shot very jerky video through its telephoto camera, particularly when panning or moving. However, the stuttering completely disappears when you turn off EIS in the Pixel Camera app, indicating there is a bug in Google’s EIS implementation that conflicts with the phone’s OIS.
The Redditor continued to follow up with Google Support over the past few weeks, to which Support claimed that recent updates had “fixed” the issue. Unfortunately, that wasn’t the case, and the Redditor followed up with further bug reports and logs from newer Pixel Camera app updates. At some point, it seems Google simply gave up, stating that the concern had already been addressed.
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