Hacked on Stripe–$41K Gone, No Real Help from Support. What Now?

I’ve always been nervous about using Stripe after reading horror stories here. Unfortunately, I took my chances due to the ease of integration, and now I’m here with my own nightmare. We’ve used Stripe for nearly 10 years as a marketplace, only allowing Standard Accounts—never had a major issue. Until yesterday. A hacker created six Express accounts, linked them to our platform, and drained our balance. Then, they started charging our users and funneling the stolen money to their Express accounts, instantly cashing out via debit card. What We Did to Stop It I caught it about an hour in, immediately called Stripe, manually rejected the Express accounts, and refunded hundreds of charges to prevent chargebacks. But by then, we were already $41K in the hole, and Stripe is now withdrawing funds from our bank to cover it. Stripe’s response? “We’ll escalate this to our expert team.” Our Security Measures (Which Stripe Ignored) Over the past 24 hours, my tech team reviewed everything. H ... Read full article.