Calvin Wankhede / Android Authority
TL;DR A memo distributed at OpenAI has the company in “code red” over ChatGPT quality.
Planned new features are being deprioritized to shore up core functionality.
Google Gemini is catching up to ChatGPT in active users.
OpenAI CEO Sam Altman told workers Monday that OpenAI has entered “code red” when it comes to improving the quality of ChatGPT, per an internal memo reviewed by The Wall Street Journal and The Information.
According to Altman, the company has more to do to improve the quality of its core product — specifically in personalization features, speed and reliability, and allowing ChatGPT to answer more questions. In order to focus on these goals, Altman reportedly says in the memo, OpenAI is delaying planned additional features like ads in ChatGPT, AI agents for shopping and other tasks, and a digital personal assistant called Pulse.
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OpenAI is up against pressure from competitors — chiefly Google, whose latest Gemini model bests ChatGPT on industry benchmark tests.
Though OpenAI cited weekly active ChatGPT users at some 700 million in September, Gemini is catching up quick: Google says Gemini’s active monthly users jumped from 450 million in July to 650 million in October. The Journal also notes OpenAI is challenged on some fronts by Claude developer Anthropic, which has been making inroads in the enterprise space.
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