‘It made me a little bit kinder’: How managers use AI to make decisions

As AI becomes ubiquitous, companies are still figuring out how it will coexist with human judgment. AI is quickly moving beyond rote tasks and into the realm of bigger-picture decisions that once relied only on human judgment. As companies treat AI as a thinking partner, the technology also introduces new risks. But the efficiency gains are hard to ignore, and companies are going head first into adoption.