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‘It made me a little bit kinder’: How managers use AI to make decisions

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As AI becomes ubiquitous, companies are still figuring out how it will coexist with human judgment. AI is quickly moving beyond rote tasks and into the realm of bigger-picture decisions that once relied only on human judgment. As companies treat AI as a thinking partner, the technology also introduces new risks. But the efficiency gains are hard to ignore, and companies are going head first into adoption.