Elyse Betters Picaro / ZDNET
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When you're a lone programmer, you both cherish and dread tech support tickets.
You cherish them because interactions with users often result in a better understanding of what your code is doing out there in the wild. You dread them because sometimes those interactions result in fairly large homework assignments where you need to fix broken code.
The initial problem
Last week, I got one such ticket. A user wrote in to tell me that she couldn't get my security tool to block access to her website. I maintain an open source WordPress plugin that is designed to make a website private. The plugin is free, but my expenses are mostly supported by a series of add-ons.
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