Salesforce CEO Marc Benioff delivers the keynote address at the start of the Dreamforce conference in San Francisco on Oct. 14, 2025.
Salesforce is bolstering its Slack app with generative artificial intelligence to help users find relevant information and sort through the mountains of communication chaos.
After announcing plans in October to bring generative AI to Slackbot, its virtual assistant, Salesforce said on Tuesday that it will become available to Business+ and Enterprise+ Slack subscribers.
"Because it lives inside Slack, Slackbot understands your conversations, files, channels, and the people you work with," the company said in a blog post. "It only sees what you can see, always respecting your permissions and access controls."
Slackbot can find data in Slack, Salesforce, Google Drive, Box , Atlassian's Confluence and other services. It's using Anthropic's Claude model, though Salesforce is testing alternatives, co-founder and technology chief Parker Harris told CNBC.
While the artificial intelligence boom has lifted the fortunes of tech companies ranging from chipmakers like Nvidia and Broadcom to internet giant Google , Wall Street has remained skeptical of how Salesforce and other enterprise software companies will fare, and whether some of them will ultimately be displaced. Salesforce's stock price is down 18% in the past year, compared with the the Nasdaq's 24% gain over that stretch.
Harris said that large language models, and the many popular coding agents that are now running atop them, are not disrupting cloud software. And services like OpenAI's ChatGPT aren't hooked into corporate systems.
"People who say, 'oh I could vibe code up Slack and Salesforce now, and my AI is just going to do it all for me' are crazy," said Harris, who's been focusing on Slack in recent years. Salesforce bought Slack for $27.1 billion in 2021, by far its largest purchase on record.