I came out of my CyberGhost review with a positive opinion, feeling it had earned its spot in my best VPN roundup. However, even an expert review is subjective, and there's a chance CyberGhost will not work for you. If that’s the case, here's how to cancel your subscription.
How to stop your CyberGhost subscription renewing
Cancelling your CyberGhost subscription won't end it right away, unless you delete your account or get the refund (I'll explain how to do both of those later). Instead, the way to cancel CyberGhost is to stop your subscription from renewing at the end of each billing period. Once you've done that, you can keep using CyberGhost until your current period ends.
The following steps will cancel auto-renewal if you got CyberGhost through its website. If you bought it through an app store instead, see the next section.
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Open your browser and go to cyberghostvpn.com. At the top-right of the screen, click the box labeled My Account. Enter your username and password if you aren't logged in already. Look at the top-right corner of the new screen and click the CyberGhost logo next to your email address. From the drop-down menu, select Subscriptions. Find the subscription you want to cancel and select Cancel Subscription. When prompted, click Continue to Cancel.
Click the logo at top-right, then click Subscriptions to manage auto-renewal. (Sam Chapman for Engadget)
This will turn off automatic billing for your account. The next time you would have been billed, your subscription will expire. You can resubscribe by purchasing another term. If you're within the refund period — 14 days for a monthly subscription and 45 days for all others — you can now request your money back.
When you subscribe to an app through the Apple App Store or Google Play Store, the store handles the billing; the app provider doesn't process the money itself. If you bought CyberGhost through an app store and want to cancel, you'll have to ask the app store in question, not CyberGhost. Here's how to do it.
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