TikTok has been glitching for US users since Sunday, and TikTok’s new US owners finally confirmed the cause: a power outage at a US data center.
“Since yesterday we’ve been working to restore our services following a power outage at a US data center impacting TikTok and other apps we operate,” the TikTok USDS Joint Venture posted on X on Monday morning. “We’re working with our data center partner to stabilize our service. We’re sorry for this disruption and hope to resolve it soon.”
By Monday evening, the issues had not been resolved, with the TikTok USDS account posting an update warning users to expect “bugs, slower load times, or timed-out requests, including when posting new content.” The X post directly confronted creator concerns about receiving “0 views” on new videos and/or missing earnings. The glitch is temporary, TikTok USDS said, “your actual data and engagement are safe.”
“We’re continuing to resolve a major infrastructure triggered by a power outage at one of our US data center partner sites,” TikTok USDS explained. “While the network has been recovered, the outage caused a cascading systems failure that we’ve been working to resolve.”
A DownDetector report tracking outages showed problems began early Sunday morning, with the majority of problems seemingly resolved by early Monday. However, The Verge reported that some US users continue to experience issues, including issues logging in, long delays uploading videos, generic content flooding For You pages, problems accessing comments, and other issues.