Windscribe isn't a VPN for everybody, and it's not trying to be. Despite its high-achieving free plan, it didn't quite make my list of the best VPNs, largely due to alienating interface choices and swingy download speeds. Its iconoclastic approach to everything from design to pricing to its online knowledge base will likely win some customers for life and turn others off.
For those in the latter camp, I've written up this guide for cancelling Windscribe. Follow the instructions below to stop Windscribe from auto-renewing, cancel third-party subscriptions, delete your account altogether and get a refund.
The most important thing to know before we start is that Windscribe's money-back guarantee only lasts seven days — if you paid for a subscription, you have to cancel before then to get a refund. It's a tighter period than most VPNs, so be ready to decide fast.
How to stop your Windscribe Pro subscription renewing
To cancel Windscribe Pro, simply stop your payment method from automatically renewing for the next subscription period. Once you've done this, you can continue using Windscribe Pro until the end of the current period, then you'll be downgraded to the free version. Here are the steps to follow.
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In your browser, navigate to windscribe.com. Click the words My Account at the top of the home page. Scroll down to the billing section. On the subscription line, click the button marked Cancel Subscription. You'll be taken to a new page. Enter your password in the Your Password field. Below, enter a reason for cancellation (this can be "none" or possibly "suck it," which Windscribe should approve of). Click the Cancel Subscriptions button at the bottom of the page to end automatic renewal on your account.
You can reach this page by logging into your account on Windscribe.com. (Sam Chapman for Engadget)
If your account also included a static IP subscription, there's no way to cancel that through the usual dashboard. You'll have to submit a support request by asking the Garry chatbot, which can be accessed by clicking the icon at the bottom-right corner of any page on windscribe.com.
When you subscribe to an app through a third party like the Apple App Store or Google Play Store, that same third party also handles cancellations and refunds. Windscribe itself won't be able to do anything for you here.
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