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ZDNET's key takeaways
Consumer complaints about Windows 11 are loud and persistent.
People are angry about buggy updates and unwanted features like AI.
To repair trust, Microsoft needs to take consumers more seriously.
In Microsoft's most recent quarterly earnings call, CEO Satya Nadella announced that the number of monthly active Windows 11 users has topped 1 billion. Ending support for Windows 10 last October clearly worked.
But that doesn't mean those customers are happy, and Microsoft knows it. In a statement to Tom Warren at The Verge, Windows chief Pavan Davuluri said:
The feedback we're receiving from our community of passionate customers and Windows Insiders has been clear. We need to improve Windows in ways that are meaningful for people. ... This year you will see us focus on addressing pain points we hear consistently from customers: improving system performance, reliability, and the overall experience of Windows.
I've been covering Microsoft for a long time, and one thing I have learned over those decades is that Windows users love to complain about Windows.
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