Voice over Internet Protocol (VoIP) phone systems are now considered the standard if you want to attract customers. Users expect a range communication methods including phone lines, text and app messaging, and video conferencing. There's not much that is more frustrating than being stuck in a phone queue with a poor-quality line. This is where VoIP solutions shine as convenient, often affordable, scalable, and bolstered by smart features such as smart routing or AI.
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Whether you're looking for VoIP, text messaging, video conferencing, collaborative tools, or an entry-level solution suitable for a growing business, there is a massive range of providers. These are the best providers on the market that combine business calling with advanced features, scalability, and value for money.
In ZDNET's February update, we completed an overhaul of our guide for 2026, including a refresh of the services we recommend.
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What is the best business VoIP provider right now?
ZDNET's top recommendation for a business VoIP provider is RingCentral. Available from $20 per user per month, RingCentral provides a high-quality VoIP service that businesses of almost any size will appreciate. It also offers valuable optional extras like AI transcription.
If you're a smaller business looking for a VoIP service that provides the essentials, you could opt for DialPad's service instead. This is a more affordable option at $15 per seat per month, and it still excels at the basics.
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