One good thing about virtual private networks (VPNs) is that when they don't work, the problem is almost always solvable without technical training. Although it's aggravating when your VPN randomly drops your connection, the chances are good that you can handle the issue yourself without getting tech support involved.
If your VPN is repeatedly disconnecting from the server, I recommend dealing with the problem immediately. When you have your kill switch on as good cybersecurity habits dictate, VPN drops will kick you off the internet. Without that feature enabled, it'll expose your real identity and location online. That’s not a big deal if you’re just aiming to, say, stream an international sporting event, but it could be an existential issue if you’re using the VPN as a workaround against government censorship. Either way, you can address the issue by working through the eight troubleshooting steps below and checking whether they've solved your problem.
8 reasons your VPN keeps disconnecting
I've organized these root causes in ascending order of how much effort the solution takes. Try the easier fixes before moving on to the more complex or expensive ones.
1. You're using the VPN on too many devices at once
Most VPNs limit the number of devices you can connect at the same time on a single subscription. Some services, like Surfshark, claim to offer unlimited simultaneous connections, but they'll still cut you off if they see signs of abuse. Generally, you can install the VPN on as many devices as you like; it just can't be actively running on more than the limit.
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If you're trying to connect to the VPN on a new device and it repeatedly disconnects, check how many other phones, computers or smart TVs it's already running on. Pay attention to devices where you have the VPN set to auto-connect on startup, as you may have missed that it's running. Disconnect from the VPN on one of those devices and try again on the new one.
2. Your VPN server is slow or overloaded
The problem often rests with the VPN server you're trying to connect to. Providers regularly shut down servers for routine maintenance. Sometimes, a server is technically online, but it's under such a heavy user load that it can't maintain a connection. It's also possible that the server is so physically far away from you that the connection keeps timing out.
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