Amazon Web Services announced Thursday the launch of Amazon Connect Health. This AI agent-powered platform is meant to help healthcare organizations automate repetitive administrative tasks, including appointment scheduling, documentation, and patient verification, among other things.
Amazon Connect Health is HIPAA-eligible and connects with electronic health record (EHR) software. The platform is currently partnered with EHR software providers, data integrators, and patient engagement companies, the company said.
This move is not the cloud giant’s first in the healthcare space, and it comes at a time when AWS is increasingly looking to grow its footprint in the $5 trillion U.S. healthcare industry. The company launched Amazon Comprehend Medical, a HIPAA-eligible natural language processor for unstructured medical data, in 2018, and it launched Amazon HealthLake in 2021 which is HIPAA-eligible Fast Healthcare Interoperability Resources (FHIR) infrastructure used to organize health data. The company also launched HealthOmics, a bioinformatics workflow, in 2022.
Still, it is its first major product offering AI agents — software that completes complex tasks on behalf of a human — within a regulatory compliant platform. Amazon Connect Health works with existing clinician software to manage the administrative workflow of providers, like medical history reviews, medical coding, and clinical documentation, the company said.
Amazon Connect Health currently offers patient verification and ambient documentation. Appointment scheduling and patient insights are in preview, and medical coding and other features are set to roll out to customers later.
The software costs $99 a month per user for up to 600 encounters a month — AWS said most primary care physicians have up to 300 encounters a month.
An Amazon Web Services spokesperson did not immediately respond to TechCrunch’s requests for additional information regarding testing and timeline.
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