GoKawiilCaller identity platform Truecaller recently launched a new feature that lets one person become an admin of a family group, get alerts about fraud calls received by other members, and even end a call on their behalf if they suspect a family member might get scammed.
The company, which has over 450 million users, first launched the feature in December in a handful of countries like Sweden, Chile, Malaysia, and Kenya. Truecaller said that after seeing promising results, it decided to roll it out worldwide, including in India, the company’s biggest market. The feature is free, and users can create groups even if they are not on a paid Truecaller plan.
Image Credits: Truecaller
With this feature, the tech-savvy member of a family or friends group can become the admin of an up to five-member group. Once the other members join the group, the admin can get alerts about potentially fraudulent calls those members receive. If the admin believes that the call could harm the member, they can remotely end the call as well. While the admin can get alerts for fraud calls when a member is using iOS or Android, they can only end calls for members on Android.
On Android, members can also grant permission to the admin to detect real-time activity such as walking or driving, battery level, and phone sound settings (to check if the phone is in silent mode). Truecaller said this is helpful for admins to keep tabs on elderly members and to only call them when they are not walking or driving.
Image Credits: Truecaller
The admin can also block certain numbers and international calling codes, and share a blocklist with group members.
Truecaller noted that the admin can’t see the non-spam call history or SMS history of group members.
“I think, unfortunately, all of us know somebody or another in our families or friends who have been impacted by fraud,” Kunal Dua, Chief Product Officer, at Truecaller, told TechCrunch over a call. “In that sense, it’s a fundamental shift for Truecaller in terms of what we’ve been focusing on as a problem,” he added.
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