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OnePlus’ US Community has turned into a ‘ghost town,’ users say (Updated: Fixed)

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Why This Matters

The temporary outage of OnePlus’s US Community platform highlights the importance of reliable community engagement channels for tech companies, impacting user support, brand loyalty, and timely communication. The company's swift response to resolve the issue underscores the significance of maintaining robust infrastructure to ensure seamless user experiences.

Key Takeaways

Ryan Haines / Android Authority

TL;DR OnePlus users in the US are reporting that the Community app and platform have been broken since last week.

Users say the US community has also seen very few announcements or updates in recent weeks.

OnePlus has confirmed the issues and said that it’s working to resolve them.

Update: March 17, 2026 (12:45 AM ET): After confirming the issue last evening, OnePlus has now informed Android Authority that its US Community app and platform are now fixed and should be functional for all users in the country.

A community update posted by the OnePlus team reads as follows: I know that for many of you it may have been fustrating not be able to access our awesome Community site and App while it was temporarily down. I personally wasn’t even able to post or comment on anything, or even make an announcement bulletin on the platform letting everyone know of the issues. I do want to apologize that the US Community forum did not operate normally for the past several days; I have been working every day (even over the past weekend) with our IT teams to get this back up and running. Original article: March 15, 2026 (11:21 PM ET): OnePlus users in the United States are reporting that the company’s Community app and forums have been inaccessible for several days.

A user complaint received by Android Authority states that the issue began around March 11, with the platform either logging users out automatically or failing to load new posts. Attempts to sign back in reportedly result in connection or server errors.

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“US users are being logged out automatically, and any attempt to sign back in fails with connection errors. If you do manage to get the app to open, it’s not showing any new content — it’s basically a ghost town,” noted the user who contacted us about the situation.

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