GoKawiilWhat 81,000 people
want from AI Last December, tens of thousands of Claude users around the world had a conversation with our AI interviewer to share how they use AI, what they dream it could make possible, and what they fear it might do. Each dot represents 4 respondents Jump to story For the first time, AI has enabled us to collect rich, open‑ended interviews at extraordinary scale.
We heard from people across 159 countries in 70 languages. We believe this is the largest and most multilingual qualitative study ever conducted. AI is already helping people, and inspiring hope … “ Claude put the historical pieces together, leading to my proper diagnosis after being misdiagnosed for over 9 years. Freelancer, UNITED STATES “ I live hand to mouth, zero savings. If I use AI smarter, it may help me craft solutions to that cycle. It still depends on me. Entrepreneur, NIGERIA But it’s also costing people, and raising alarm … “ I got laid off from my job in May because my company wanted to replace me with an AI system. Technical Support Specialist, UNITED STATES “ Humanity has never dealt with something smarter than itself. We need to reflect on how to prepare for the AI age. SOFTWARE ENGINEER, SOUTH KOREA Across interviews, hope and alarm didn’t divide people into camps, so much as coexist as tensions within each person. “ I use AI to review contracts, save time... and at the same time I fear: am I losing my ability to read by myself? Thinking was the last frontier. LAWYER, ISRAEL
Public conversation about AI often centers on abstract projections of its risks and benefits. What's largely missing is a vision for what “AI going well” means, grounded in the concrete aspirations of people around the world who already use AI and have begun developing a sense of what it might do for them.
So we asked our users about their hopes and concerns with AI, as well as how their perspectives connect to their actual experiences with the technology. Over one week in December, we invited everyone with a Claude.ai account to sit down with Anthropic Interviewer—a version of Claude prompted to conduct a conversational interview—and tell us about how they view AI. 80,508 people, across 159 countries and 70 languages, took the interview. We believe this is the largest and most multilingual qualitative study ever conducted.¹
What follows is what they said about the role they want AI to play in their lives, whether it's already filling it, and what they're afraid might go wrong along the way. We also built a Quote Wall where you can hear from people directly.
Quote Wall Browse voices from around the world—filter by region, concern, vision, and more. See quotes
Seeing the forest and the trees
Anthropic Interviewer asked each interviewee a set list of questions about what they want and don’t want from AI, then adapted follow-up questions based on responses. This approach bridges the typical tradeoff in qualitative research between depth and volume, and allows us to collect rich, open-ended interviews at a very large scale.
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