GoKawiilAn anonymous Substack post published this week accuses compliance startup Delve of “falsely” convincing “hundreds of customers they were compliant” with privacy and security regulations, potentially exposing those customers to “criminal liability under HIPAA and hefty fines under GDPR.”
Delve is a Y Combinator-backed startup that last year announced raising a $32 million Series A at a $300 million valuation. (The round was led by Insight Partners.) On Friday, the startup attempted to refute the accusations with on its blog, calling the Substack post “misleading” and saying it “contains a number of inaccurate claims.”
The Substack post is credited to “DeepDelver,” who described themselves as working at a (now former) Delve client.
DeepDelver recounted receiving an email in December claiming the startup had “leaked a spreadsheet with confidential client reports.” While Delve CEO Karun Kaushik apparently assured customers in a subsequent email that they were in compliance and that no external party gained access to sensitive data, DeepDelver said they and other customers had become suspicious.
“Having the shared experience of being underwhelmed with the Delve experience, and having the overall sense that something fishy was going on, we decided to pool resources and investigate together,” they wrote.
Their conclusion? That Delve “achieves its claim of being the fastest platform by producing fake evidence, generating auditor conclusions on behalf of certification mills that rubber stamp reports, and skipping major framework requirements while telling clients they have achieved 100% compliance.”
DeepDelver went into considerable detail about those claims, accusing the startup of providing customers with “fabricated evidence of board meetings, tests, and processes that never happened,” then forcing those customers to “choose between adopting fake evidence or performing mostly manual work with little real automation or AI.”
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