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Why your employees aren’t using the AI you bought

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Why This Matters

Despite a massive $37 billion investment in AI in 2025, many employees remain unfamiliar with how to effectively utilize these tools, highlighting a gap between investment and adoption. This underscores the importance of focusing on employee training and change management to maximize AI's benefits for the tech industry and consumers. Bridging this gap is crucial for organizations aiming to leverage AI for competitive advantage and operational efficiency.

Key Takeaways

Companies spent $37 billion on AI in 2025—but most employees still don’t know how to use it. Enterprise AI spending hit $37 billion in 2025—a 200% jump from the year before. The message from the C-suite couldn’t be clearer: AI is no longer a competitive advantage. It’s table stakes.