GoKawiilEdgar Cervantes / Android Authority
TL;DR Following a recent service outage, Google is reaching out to customers offering a service credit.
A Reddit user has reportedly received $20 in compensation for the outage.
The issue, which lasted several hours, has now been resolved.
Google Fi is a relatively low-fuss mobile operator and easily among our top recommendations for alternatives to the Big 3. While it too has its flaws, service outages aren’t typically among them. However, the MVNO recently experienced a disruption that left many users disgruntled, and now wants to apologize to those affected.
Earlier this week, several Fi users received a “Your SIM card is no longer active” warning on their phones. Google also acknowledged the issue, along with the sheer scale of the outage. The exact reason wasn’t publicly revealed, but Google was able to patch the issue, although not immediately.
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To make up for the poor experience that many subscribers had during the outage, Google Fi is offering compensation. In a Reddit post, user bananabrownie shared an email they received from Google Fi, stating they would receive $20 as service credit for the interruption.
Reddit / bananabrownie
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