I wrote to Flock's privacy contact to opt out of their domestic spying program

I wrote to Flock’s privacy contact to opt out of their domestic spying program:

I am a resident of California. As such, and because you are subject to the CCPA, delete all information about me, my vehicle, and other household members from all of your databases. I do not give you permission to collect or store data about me, my vehicles, or my relatives, in any future situation.

They replied today:

Dear [misspelled name, i.e. not copied and pasted],

Your request cannot be completed at this time.

Dear [misspelling again],

Thank you for submitting your privacy request. At this time, we are unable to process this request for the reasons detailed below.

Flock Safety provides its services to our customers, and our customers are owners and controllers of the data Flock Safety processes on their behalf. Flock Safety processes data as a service provider and processor for our customers and as a result, we are unable to directly fulfill your request. We recommend contacting the organization that engaged Flock Safety’s services to submit your request, as they are responsible for assessing and responding to it.

Here are a few additional points about Flock Safety’s data collection and privacy practices:

Customer Contracts : Flock Safety’s processing activity as a service provider and processor is governed by the contract we have with our customers, which captures their instructions and the limitations on how Flock Safety may process their data. Flock Safety’s customers own the data and make all decisions around how such data is used and shared.

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