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Tesla tells HW3 owner to 'be patient' after 7 years of waiting for FSD

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Why This Matters

Tesla's response to HW3 owners awaiting Full Self-Driving capabilities highlights ongoing frustrations and legal challenges, especially in Europe, where hardware limitations and unclear upgrade pathways persist. This situation underscores the importance of transparency and consumer trust in the rapidly evolving autonomous vehicle industry. The case also raises questions about the longevity of hardware investments and the company's commitments to early adopters.

Key Takeaways

The Dutch Tesla owner who launched a collective claim against Tesla over FSD on HW3 cars called Tesla to ask about the €6,400 he paid for “Full Self-Driving” in 2019. After 7 years of waiting, Tesla’s answer was to “just be patient.”

It’s an almost comically tone-deaf response that perfectly encapsulates Tesla’s approach to the HW3 problem — and it’s only going to fuel the growing legal pressure in Europe.

What Tesla told an HW3 owner on the phone

Mischa Sigtermans, the Dutch Model 3 owner who launched the HW3 collective claim site we reported on earlier this week, called Tesla today and recorded the entire conversation. He posted the details in a thread on X.

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Sigtermans paid €6,400 for FSD when he bought one of the first Model 3s in the Netherlands in 2019. Last week, the Dutch vehicle authority RDW granted Tesla type approval for FSD Supervised — the first in the EU. But the approved build only runs on Tesla’s newer AI4 computer. HW3 cars like his get nothing.

So he called Tesla. His first question: when does FSD come to HW3 cars?

Tesla’s answer: “No information about when it comes, or if it comes at all.”

Not when. If.

Sigtermans then asked what exactly he paid for. Tesla told him he paid for “the full self-drive capability.” As he pointed out, that’s what’s on his 2019 invoice — “capability.” Not “supervised.” Not “lite.” The full capability.

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