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Your favorite brands got worse on purpose

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Why This Matters

This article highlights how some major brands are intentionally degrading product quality and altering customer guarantees to maximize profits, often at the expense of consumer trust and brand reputation. It underscores a troubling trend in the industry where brand value is preserved through licensing and marketing rather than product excellence, impacting consumers and the overall market integrity.

Key Takeaways

Pick up a Brooks Brothers shirt and turn it inside out. Look at the shoulder stitching. If it looks like a rat’s nest of tangled thread done by someone who couldn't give a shit, that's the business model working exactly as designed.

Brooks Brothers was founded in 1818, dressed 40 presidents over the following two centuries, and made the coat Lincoln was wearing the night he was shot. For most of that run the name meant one specific thing: quality American tailoring at a price that reflected it.

Now think about Eddie Bauer. They used to sell gear with a lifetime warranty, the kind where you could wear a jacket for a decade, bring it back when it wore out, and walk out with a new one. People built real loyalty around that promise. In the spring of 2019, Eddie Bauer quietly scrapped the lifetime guarantee and replaced it with a one-year return window. Customers found out the way you'd expect, by trying to use the guarantee in store and getting turned away. Then in February 2026, the operating company filed for bankruptcy and the court filings made it official: all sales final, no returns, no exchanges.

Quick note before we get into it: everything that follows is now tracked on The Brand Ledger, the searchable database of every brand I've covered. More at the end.

The Company

The same company owns both brands. It's called Authentic Brands Group. They're valued at over $20 billion. CEO Jamie Salter founded the company in 2010 with backing from private equity firm Leonard Green & Partners. Revenue went from $1 million in its founding year to $489 million by 2020, according to their own 2021 SEC filing.

The playbook is simple.

Wait for a beloved brand to hit financial trouble. Buy the intellectual property out of bankruptcy: the name, the logo, the trademarks. Strip out whoever made the thing worth buying. That means the designers and the factory workers and the quality control infrastructure, all of it gone. Then license the brand name to third-party companies who actually make and sell everything. ABG collects royalty checks.

Their own S-1 filing said it plainly; they "generally do not design or manufacture the products associated with our brands and therefore have more limited control over such products' quality." That's a direct quote from a company that owns 50+ brands you grew up with, publicly admitting in a federal securities filing that it does not control the quality of the products sold under those names.

They call themselves "brand guardians." Their words, right there in the prospectus, sandwiched between risk disclosures about licensee bankruptcy and quality control failures. What they guard is the trademark. The stitching, the materials, the workers who made the thing worth buying in the first place are all somebody else's problem.

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