GoKawiilI still remember that quarterly leadership meeting, which I was Engineering Manager of a tribe of 4 teams, 3 product teams, 1 platform tribe team.
All of a sudden, in the slides there were a new team.
We have decided to improve the experience for our customers for this tribe products, that’s why we have opened 3 new positions for the new team CX Tribe.
I had a new team that nobody asked me for my input, nor informed me before that decision was made. It just appeared out of nowhere.
This is that kind of situations that sucks are unfortunate.
In that situation, I could have focused on:
Why I wasn’t included in the decision-making, or Understand the reasons of that team, and how can we leverage it for the challenges we had.
I went for the second.
Simplified conversation. - Aleix: Which is the mission of that team? How will we work together? - Product leader: The goal is to improve our Customer Experience. We take a lot of time to resolve tickets, and our CX team needs better tooling to support our clients. This team will be in charge of a new dashboard.
Conversations are unstructured, therefore, we always need to extract the intentions from the noise.
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