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Microsoft Outlook Still Not Working? Here's the Latest, Including a Possible Fix

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Why This Matters

Microsoft Outlook experienced widespread login issues due to a recent configuration change, impacting users across devices including iPhones. The company has rolled back the update and is actively working on fixes to restore service. This incident highlights the ongoing challenges of maintaining reliable cloud-based email services for millions of users.

Key Takeaways

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If you had trouble logging into your email Monday, you weren't the only one. And some of those problems with Microsoft Outlook seem to have continued into Tuesday, Microsoft reported.

Microsoft Outlook users reported problems signing in to the email client at the start of the week, with reports beginning just before 5 a.m. ET Monday. After several hours of login issues, the company said on its status page around 3:36 p.m. ET Monday that internal logs tied the issue to a recent configuration change and that it rolled back the update. A recent status report said the service appeared to be recovering.

Microsoft said users on iPhones might have to re-enter their passwords in Settings to access Outlook accounts again.

Some issues persisted into Tuesday. Microsoft said it continued its investigation of the issue and is making changes to the sign-in experience to fix things.

People reporting errors to Downdetector, which, like CNET, is owned by Ziff Davis, said they were having issues with the client's iOS app. Outage reports peaked at about 1,500 early in the day.