GoKawiilWe’re raising $950 million from new and existing investors, led by Tiger Global and GV, at a valuation of over $15 billion. Sierra now has more than $1 billion to invest in becoming the global standard for companies wanting to transform their customer experiences with AI.
We have never had such conviction in the opportunity for Sierra and our customers. Just a couple of years ago, we had four design partners. Now, Sierra is serving over 40% of the Fortune 50, and agents built on our platform are powering billions of customer interactions — everything from refinancing homes to processing insurance claims, returning orders, and helping people raise millions in fundraisers.
An intelligence inflection point
AI has evolved more rapidly in the past two years than anyone predicted. AI agents have solved math conjectures and written a web browser from scratch. And thanks to OpenClaw, Codex, and Claude, millions of people have used personal AI agents for the first time.
As the capabilities of AI have expanded, so have our customers’ ambitions for their customer experience.
Two years ago, most of our customers’ agents were limited to support — tracking orders, troubleshooting devices, and resetting passwords. Now, AI agents built on Sierra are powering all parts of the customer life cycle, from purchase consideration to retention.
Insurance : Powering first notice of loss, claims processing, and sales.
: Powering first notice of loss, claims processing, and sales. Home lending : Helping people find homes, originate mortgages, refinance, and service their loans.
: Helping people find homes, originate mortgages, refinance, and service their loans. Banking : Moving from service to sale, with tailored offers that increase a customers’ lifetime value.
: Moving from service to sale, with tailored offers that increase a customers’ lifetime value. Healthcare: Running the revenue cycle management process between providers and payers.
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