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The traditional IT playbook is broken. As businesses scale, so do their threat surfaces, users, and support tickets. Each new client or service gap pushes an urgent need for another point solution and a surging headcount, adding to a hidden, compounding cost: tool sprawl, where teams are stuck in a relentless loop of monitoring dashboards, remote consoles, competing security alerts, and more.
For efficient scaling, layering on IT complexity is no longer sustainable. In one survey, more than half of managed service providers (MSPs) say they experience vendor sprawl, and the damage from the resulting operational drag goes far beyond lost efficiency and margins. It also breaks visibility, as techs spend crucial time between isolated platforms and face fatal blind spots in security posture.
Staying competitive demands maximizing growth per endpoint and technician, and to do so, enterprises need a more connected IT ecosystem. Kaseya helps IT decisionmakers lead more efficient teams with a variety of AI-powered IT management and cybersecurity solutions. Here, we outline why that matters as artificial intelligence continues to transform how we work.
More tools mean less protection
When core platforms, from remote management to ticketing, can't communicate, the task falls on IT teams. Instead of strategic work, engineers turn into human middleware and spend more time on context switching and duplicate data entries. In the United States alone, such wasted busywork adds up to $2.38 trillion in lost value annually, according to Freshworks' Global AI Workplace Report.
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Over time, a fragmented IT environment is more than just an operational bottleneck. Because of conflicting access policies, threat intelligence falls out of sync with remediation tools. For example, an alarm might go off in one program, but the context needed to understand it and the tool to fix it lives elsewhere. The critical window between detecting an anomaly and deploying a fix widens, creating an opening attackers can take advantage of.
IT service delivery and cybersecurity can no longer be separate disciplines. An ESG survey of IT professionals found that enterprises using larger numbers of different tools to manage their endpoints had more overlooked endpoints and ultimately, worse security.
Building an automated and connected foundation
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