GoKawiilListen to this post
Key Takeaways Benioff says he uses Slackbot to find out about company concerns and operational challenges.
Many major companies also scan employee messages, leading some experts to express concerns.
If you’re venting to co-workers about your workplace frustrations, you should probably take it offline. Or at least off the company Slack channel.
Although Slack workspace owners or administrators accessing private messages on the platform is nothing new, Salesforce CEO Marc Benioff just revealed how he uses the AI tool, Slackbot, to scan conversations in an episode of the All-In podcast, per Business Insider.
Image Credit: Bloomberg / Contributor | Getty Images. Marc Benioff.
The CEO, whose company acquired Slack for $27.7 billion in 2021, harnesses Slackbot to uncover company issues and operational opportunities.
“So, when I’m on Slackbot, I can ask it any question about my company,” the billionaire CEO explained. “What are my top five deals? What are my employees upset about? What are the top three things I need to focus on?”
Salesforce isn’t alone in its AI-driven monitoring of employees in company workspaces. Microsoft has embedded Copilot across its digital suite, and Google has done similarly with Gemini.
Additionally, major U.S. companies, including Walmart, Delta Air Lines, T-Mobile, Chevron and Starbucks, have used the AI firm Aware to analyze employee messages, CNBC reported.
... continue reading