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ZDNET's key takeaways
The rapid pace of transformation means you need to embrace change.
Successful innovators pull different strings and take calculated risks.
Putting agentic AI into production means honing a proven use case.
If there's one characteristic above all others that defines modern business operations, it's change. Whether due to macroeconomic conditions, geopolitical challenges, or -- and perhaps most importantly of all -- rapid AI-enabled digital transformation, professionals who want to succeed in this fast-changing environment will need to adapt, and quickly.
One person who's made a career of successfully embracing change is Luke Gebb, head of global innovation at American Express. An entrepreneur by nature who's spent 25 years with the financial services giant, Gebb leads Amex Digital Labs, an innovation hub focused on creating new digital products for the firm's card members.
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In his role as head of innovation, he also works across the enterprise to accelerate the adoption of emerging technologies, including generative AI and agentic commerce.
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