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Headway Therapy Patients Forced to Scan Their Faces to Keep Getting Care

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Why This Matters

The requirement for biometric facial scans on Headway raises significant privacy concerns, as users are compelled to submit sensitive biometric data without the option to opt out. This development highlights ongoing debates around data security, user consent, and the commercialization of biometric information in digital health services. For consumers and the tech industry, it underscores the need for clearer privacy protections and transparency in digital health platforms.

Key Takeaways

Headway, a popular online therapy platform, says it will require clients and providers to undergo biometric scanning, and there’s no way to opt out other than leaving the platform.

On April 3, Headway sent an email to clients informing them of the upcoming requirement: “To make sure Headway stays a safe and reliable place to get care, you'll soon be asked to verify your identity by taking a picture of a valid government-issued photo ID in your portal,” the email said, which a user shared with 404 Media. “As part of this process, you'll also be asked to take a clear photo of your face to confirm your identity. The facial image is never used for anything but identity verification.” The facial scan involves using your devices’ camera and moving your head from side to side.