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Morgan Stanley will soon open its trillion-dollar wealth management funnel to AI agents

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Why This Matters

Morgan Stanley's decision to open its wealth management platforms to external AI agents marks a significant shift towards automation and AI-driven client interactions in the financial industry. This move could streamline operations, reduce reliance on traditional interfaces, and set a precedent for other major banks to follow, ultimately transforming how clients and corporations access financial services.

Key Takeaways

Morgan Stanley's office in Canary Wharf financial district on Jan. 30, 2025 in London, UK.

Morgan Stanley will soon open a key wealth management funnel to artificial intelligence agents from thousands of corporations, CNBC has learned exclusively. It's one of the earliest instances of a major Wall Street bank opening its platforms to external AI tools.

The move will allow clients' autonomous agents to pull data and insights directly from the firm's stock administration platforms, ShareWorks and Equity Edge, bypassing the traditional software interfaces built for human users, according to Mark Mitchell, chief product officer of Morgan Stanley at Work.

In April, Morgan Stanley executives attributed $1.2 trillion in assets gathered to its workplace strategy.

"The way we see it, in a future state, our corporate clients will not be logging into ShareWorks or Equity Edge," Mitchell said.

Instead, they'll be "using agentic AI-powered tools on their desktops within the four walls of their companies, interacting with our platforms in a purely agentic way," he said.

The bank has already granted a handful of clients early agentic access and plans to open it up to the firm's 3,400 administration clients by next year, Mitchell said.

It's the latest sign that Wall Street is preparing for a future where AI agents handle tasks now performed by software users.

Rivals including JPMorgan Chase and Goldman Sachs are using AI agents internally for things like writing code, but have yet to publicly announce steps to allow external agents to connect directly to their firms' systems.