GoKawiilCEOs Who Think AI Replaces Their Employees Are Just Bad CEOs
from the that's-not-what-ai-is-for dept
In the last three months I’ve had people forward me four separate examples of a CEO losing his or her mind over AI. What’s been striking to me is the similarity in each case: It would be an “all hands” email in which the CEO talks up how amazing LLM tools are and saying that everyone in the company MUST start learning to use them immediately or they should look for a job elsewhere. Sometimes they talk about hiring “consultants” to come in and teach the team how to use the tools properly. Sometimes they are setting up “office hours” or internal “AI hackathons.”
But in every case the gist is the same “holy shit AI is amazing and you are expected to use it at your job all the time.” The worst case of these were the few companies that set up token leaderboards, which is perhaps the dumbest way possible to encourage learning how to use LLMs well. Good usage of AI includes learning how to view tokens as a scarce resource. Simply counting how much you use as a good thing is ridiculous because it’s incredibly easy to waste tokens on counterproductive uses.
As regular readers of Techdirt know, I actually do think that these tools are powerful and important, but I also think there are many problems with them and limitations to how useful they really are. I think when someone learns how to use them well and willingly chooses to use them as a tool to assist their work, they can be quite powerful. But the willingly choosing to use them part of that is important.
No one who is forced into using these tools will ever learn to use them well.
So CEOs losing their minds over the tech are not being helpful. Box CEO Aaron Levie — himself a genuine AI believer — puts his finger on exactly why.
CEOs are uniquely prone to AI psychosis because they’re sufficiently distant from the last mile of work that still has to happen to generate most value with AI. So when they play with AI, they see the happy path results, often not considering the next 10 or 20 things that have to happen to get sustainable results from agents. “Look I made this awesome product prototype”. Yes but you didn’t have to review the code before it went into production and fix a bunch of issues. “Look I generated a contract”. Yes but you didn’t verify all the terms before it goes out to the counterparty and didn’t have to wire up all the past contracts to work with. The best thing you can do as a CEO is to use AI a ton to figure out the real implications of agents in the enterprise, and come out the other side with an appreciation for both the upside and the real work that goes into them.
I will say that I hate the term “AI psychosis” because the term is extremely misleading, and many psychologists and psychiatrists have complained that it is inaccurate and may cause more problems itself. But the general sense that CEOs are going overboard with AI is definitely happening.
And I think Levie’s thinking as to why is also dead on.
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