GoKawiilExplains that in social and organizational systems in which human judgment intervenes, designing behavioral norms as simple structures without exceptions maximizes objective rationality. Exceptions are not eliminated but controlled as a corollary of aggregation into structural gaps.
Exceptions should not be handled – they should be aggregated
Why This Matters
This article highlights a paradigm shift in system design, emphasizing the importance of aggregating exceptions rather than handling them individually. For the tech industry, adopting this approach can lead to more robust, scalable, and rational systems that better accommodate human judgment and variability. Consumers benefit from more reliable and consistent technology experiences as a result.
Key Takeaways
- Design behavioral norms without exceptions to maximize rationality.
- Aggregate exceptions into structural gaps instead of handling each case separately.
- Improving system robustness and scalability through exception aggregation.
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